Frequently Asked Questions
Q. What is the difference between "counter stools"
and "bar stools"?
A. A counter stool is 24 inches to 26 inches high from the top of the seat to the floor and are ideal for typical (but not all) kitchen counters - that are 36 inches from the top of the floor. Many counters are 40 or 42 inches off the floor - which is the same as commercial bar heights. For these you need 30-32 inch high bar stools. More Questions see our size guide.
Q. Do I pay sales tax ?
A. Only if you are a florida resident, then Alfa Dinettes will
collect sales tax as appropriate in your county.
Q. Do I need special service for unloading my delivery to my residence if my order requires a common carrier (truck service) rather than UPS Ground DHL or FedEx Ground?
A. Not usually, but that is up to you. Bar stools and matching chairs are packed at a maximum weight of around 45 pounds. Tables and glass tops are heavier. Truck delivery companies are not required to carry the items into your house, so if you have heavier items please arrange for help.
Q. Can I rely on the colors and textures and wood stains I see on these pages?
A. We spent many long hours trying to accurately photograph and properly replicate the fabric and finish images on our site. Wood stains may appear lighter, colors and textures may not be accurate as a result of photographic, Internet, and computer inaccuracies and many other factors beyond our control. Therefore, we cannot guarantee that the product colors, textures, stains you see displayed on this site are perfectly accurate.
When you accept and place an order, you are accepting the limitations inherent in not directly viewing samples. Absent your obtaining such samples, your completion of an order constitutes your waiver of any claim you may have due to dissatisfaction with the product colors, textures and wood stains. If you are not sure, please contact us before ordering.
Q. Is it safe to use my credit card?
All our credit card orders are placed over the phone with a live person.
All of the products offered through Alfa Dinettes come with a full manufacturer warranty. These warranties vary in length from one year to limited "lifetime". Specifics on getting warranty service will depend on the item, the nature of the problem, the manufacturer and your location. Further details on manufacturers warranites will generally be attached to your new furniture. Keep in mind that the manufacturers warranties do not cover labor or transportation beyond one year; even a "lifetime" warranty covers replacement parts only. Although we can not guarantee the customer's pleasure in his or her selection, we warrant that all merchandise will be shipped in a manner meeting standards set by the manufacturer. The manufacturers warranty begins at the time the merchandise is delivered. except for this, there are no other warranties expressed or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, product availability, manufacturer order approval, order fulfillment time, etc., and all such warranties are specifically disclaimed. Alfa Dinettes shall not be responsible for any indirect, special or consequential damages related to warranty of product, delivery or delivery timing other than as specifically set forth herein. Call us during normal business hours or email us at firstname.lastname@example.org
Should you have a problem related to manufacturer defect or damage, we will contact the manufacturer to arrange for local repair or replcement as allowed under the terms of the respective manufacurer's warranty and at their discretion. We will act as your interface to the manufacurer and help with implementation of any needed warranty to insure the work is preformed in a timely and professional manner.
Alfa Dinettes and Bar Stools, where your furnishing dreams
come true. We thank you for your business.